How to Order
At this time we can only accept orders billed to and shipping within the U.S.
High on our priority list are making sure we are compliant with Canadian and EU cosmetics regulations and are secure against international fraud that is, unfortunately, so common in internet commerce. If you are an international customer: please check back, or leave us your email and we will contact you when we are able to sell abroad. Thank you for your patience.
Online: Click on the navigation buttons along the left side of the page to start shopping for lotions, soaps, baskets, and more. All payment information is encrypted for your security.
Phone: (954) 812-3143 9am – 5pm Eastern Standard Time or leave a message.
We are a small business and may not be available to answer the phone. If you need to leave a message, we will return your call within 24 hours. Thank you for your understanding.
Fax: (954) 447-6353 7 Days a week, 24 Hours a day!
Mail:
Tambela
2114 North Flamingo Road, #224
Pembroke Pines, FL 33028
Please do NOT email an order with your credit card number. Email is not secure; it’s like placing your credit card information on a postcard.
We are an on-line business. We do not have a printed catalog; our web site is our catalog.
Payments
We accept these major credit cards: Visa, Master Charge, American Express, and Discover. Your credit card is charged at the time of your order, except that you will not be charged for items that are out of stock. We will contact you about credits or substitutions as discussed below.
By mail, we will accept checks or money orders, however, please be aware that we will not ship until the check or money order has cleared the bank. Using a credit card will usually result in quicker delivery of your order.
No CODs.
All purchases are subject to bank authorization prior to processing. If your order can not be processed, an email notification will be sent.
Shipping
We add a flat $3.00 shipping and handling charge to your order to cover the costs of packaging materials and handling. We track these costs carefully and will adjust the fee to match our costs. We are not using this fee to make additional profits. If anything, packaging and handling tends to costs us a bit more than we charge. We are proud of the care we use in packing your items to ensure that it will arrive at its destination undamaged.
We make every effort to ship items from our site as quickly as possible. Orders placed on our site usually ship within 2 – 4 business days, regardless of the shipment method chosen. During the November- December holiday season, please allow 3 to 7 business days before an order is shipped. Transit time after shipping to your destination depends on the shipping method you have choosen. You will receive an email after your item has shipped and you can check UPS TRACKING or USPS TRACKING (USPS Express mail only) to check the status of your order after that time
If an item is temporarily out of stock you will receive an email giving you the option to backorder, change or cancel your order. Our priority is for you to be satisfied with the outcome of the change.
A street address is required for all UPS shipments. Alaska, Puerto Rico, and APO can only be shipped USPS.
All our UPS shipments are classified as residential. Please either enter a notation in the message field on the order form, email or call us if yours is a true business address (not a business operating out of a residence).
Returns: All returns must be authorized by us. Please don’t return an item before checking with us first. Orders returned to us by the carrier because (1) of a wrong address provided by the customer (2) a signature was required upon delivery and the customer was never available and (3) the address provided to us doesn’t not accept postal deliveries, or (4) the customer refuses delivery of the shipment for whatever reason (except if we authorize it), will incur new shipping charges if we’re to re-ship. If the customer chooses not to have the order re-shipped, the customer will incur a 20% restocking charge on the cost of the products. Shipping and handling charges are not refundable.
It is the sole responsibility of the customer to provide a viable shipping address. We are not responsible for the item if the shipper has to make multiple attempts at delivery. We can not credit you if the order ships to the wrong address because of your error. If you want us to re-ship to the correct address, we will have to wait for the package to be returned and charge new shipping charges. We may be able to re-route a USP package and pass along to you the USP charge for re-routing ($5.00 at this time).
Damage: If the carrier delivers a box to you which is visibly damaged, crushed, or wet, please refuse it. If, once you open a box which appears undamaged, you find damaged items inside, please notify us of the damage within 48 hours of your receipt of the order. To avoid confusion, please call us, not UPS or USPS. We will file a claim with the carrier service. Always keep the box and the contents intact. Email notification works best for us and you will have a written record. Failure to do so within 48 hours of your receipt of the shipment will void any claims made by you. We will do our best to ship promptly whatever was damaged in transit; however, we will not be responsible for air services shipping costs to replace damaged items. Items will be replaced using ground shipping unless you pay the difference.
Lost Shipments: As soon as we’re made aware that a shipment may be lost or has not been delivered as scheduled, we will contact UPS to place a tracer on the package, or USPS for a claim form. UPS requires 8 business days for a tracer to be completed. USPS may require 30 days before we can request a claim form, but they are often much faster. Packages usually show up in the interim, so we can not replace your lost items until the tracer or claim is completed. Your understanding of our policy regarding lost shipments is appreciated to avoid misunderstandings. Please remember that if a package is lost or damaged, we didn’t lose or damage it, the carrier service did.
